Any business that serves the public must remove physical barriers when “readily achievable,” which means it can be done without much difficulty or expense. But the ADA is flexible: The “readily achievable” label depends on the size and resources of your business. Larger companies are expected to take a more active role than smaller ones. Compliance can be an ongoing process, so the ADA allows businesses to create a plan to remove barriers over time as resources become available.
Nearly all types of private businesses that serve the public are included in the categories, regardless of size. Private businesses that provide goods or services to the public are called public accommodations according to the ADA.The ADA establishes requirements for 12 categories of public accommodations including:
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